Today my husband left Stuttgart for Frankfurt and after a layover of 5 hours, onward travel to Dulles Airport in Washingon, D.C. with our cats; Bandit(epileptic) in the cabin and Quincy in baggage. We decided not to drug Quincy because, although he is a fraidy cat, he is 7 years old and we didn’t want to risk it.
This afternoon I was contacted by Lufthansa Airlines about Quincy who had not been picked up at the baggage claim. The airline representative told me that United refused to accept Quincy unless the owner personally presented the cat at United check-in. Of course I was incredulous after all the time we spent on the phone with the United “Pet Safe” people, who neglected to inform us that we must claim the cat and then check it in with United. My husband, cellphoneless at the airport, had no way of knowing this. Lufthansa tried repeatedly to page him with no results.
I attempted to call United Airlines at the Frankfurt airport but each time was transferred to the United Airlines Call Center in Houston, Texas. I spent over 2 hours, closer to 3, on the phone with numerous “representatives” who transferred me around from person to person who were unable to contact a United employee in Frankfurt. In the end, the last person broke the connection. That had to be an accident I keep telling myself.
I called Lufthansa and explained to them that the people at United were not helpful and, in fact, were probably not the brightest bulbs in the box. Long story short, Lufthansa found my husband and told him about Quincy. Unfortunately, it was too late to check Quincy onto the United flight and my just out of the hospital husband has reclaimed Quincy and is spending the night in Frankfurt to catch a flight at noon tomorrow. B*****ds! I hope you see this you incompetents! Poor, poor Quincy.